It is of paramount importance the Engagement Manager assures that from the start of the Service Engagement, the Service Engagement can be managed and reported based upon the financial figures and KPI’s the Engagement Manager can monitor and control.

Engagements (examples: transition, transformation and build projects) prior to the initiation of the Service Engagement, often deliver results differing from what was defined during the Sales-Bid phase as a result of scope and requirement changes, plusses and minuses in the costs of the solutions implemented by the Engagements. These deviations from the values as calculated during the Sales-Bid phase must be analyzed and changes to the to be used Financial Forecasts and Budgets must be signed off using the appropriate local procedures.